Rental Service Terms

Wi-Ho!® Mobile Communication Device Rental Service (Daily Plan) Basic Terms of Service

Article 1: Definitions
  1. The following words used in these Terms shall have the meanings set out below.
    1. (1) Service: Rental service for mobile communication devices, etc. provided by the Company.
    2. (2) Subscribers, etc.: Individuals and corporations, etc., who use the Service and/or apply for use of the Service.
    3. (3) Mobile communication devices, etc.: Communication device terminals (SIM, handsets) and ancillary devices constituting the Service.
    4. (4) Subscribers’ devices, etc.: Devices or software owned by Subscribers, etc.
    5. (5) Compensation insurance (Anshin-hosho insurance): Guarantee scheme offered by the Company to compensate for loss, theft, and damage of mobile communication devices, etc., within a specified scope during the usage period of the Service.
    6. (6) Individual terms: New terms, regulations, and precautions on specific matters advised by the Company separately from these Terms.
    7. (7) My Page: Exclusive web application site for Subscribers, etc., which is operated and managed by the Company where Subscribers, etc., who apply for the Service of the Company for the first time are automatically registered as users and can use the Service by entering a unique ID and password.
    8. (8) The Company: Telecom Square, Inc.
    9. (9) Communications, etc.: Data communication.
    10. (10) Usage fees, etc.: Cancellation fees stipulated in article 6 [Cancellation of application and cancellation fees], Usage fees stipulated in article 11 [Usage fees and other costs], and other costs.
Article 2: About the Terms
  1. 1. The Terms shall specify general conditions for using the Service.
  2. 2. Individual terms shall form a constituent part of the Terms. If stipulations in the Terms differ from Individual terms, Individual terms shall take precedence.
  3. 3. Subscribers, etc., shall agree to the Terms and Individual terms before using the Service.
  4. 4. The Company can change the Terms without notice. Subscribers, etc., shall comply with the Terms after each change.
  5. 5. The Company can change or terminate the Service content without prior notice including Usage fees, etc., and discounts.
  6. 6. If a translation of the Terms is at variance with the Japanese version, the Japanese version shall be given priority.
Article 3: Policy on handling personal information
  1. The Company shall use personal information obtained from Subscribers, etc., within the scope of the purposes under the privacy policy of the Company. Subscribers, etc., shall agree to this policy when applying for the Service.
Article 4: Presentation of identity verification documents
  1. 1. Subscribers, etc., when taking receipt of Mobile communication devices, etc., shall present identity verification documents as requested by the Company.
  2. 2. In the case of rental services corresponding to the stipulations of the Mobile Phone Improper Use Prevention Act, Subscribers, etc., shall present official identity verification documents as stipulated in the Act.
Article 5: Application
  1. 1. A rental contract shall take effect when a Subscriber, etc., applies for the Service according to the method stipulated by the Company and the Company acknowledges by written confirmation of approval that the application has been found appropriate and notifies the Subscriber, etc., by written confirmation of acceptance and receipt of the application.
  2. 2. The Company shall execute the notification stipulated in the above paragraph using a method considered appropriate by the Company, such as by e-mail or letter, etc.
  3. 3. A rental contract shall come into existence also if the confirmation of approval of application pursuant to paragraph 1 is delayed due to circumstances of the Subscriber, etc.
  4. 4. The following persons may not apply for the Service.
    1. (1) Minors, wards, persons under curatorship, and persons under assistance (unless with the approval of the legal representative. However, minors shall be able to apply for the Wi-Fi router flat-rate plan.)
    2. (2) Applicants who have specified a credit card that is subject to suspension imposed by a credit card company, collection agency, or financial institution, etc.
    3. (3) Persons with a history of non-payment of a usage fee, etc.
    4. (4) Persons previously engaged in criminal activity or activity likely to lead to criminal activity.
    5. (5) Persons or entities constituting a crime syndicate, crime syndicate member, crime syndicate quasi-member, crime syndicate related company, corporate racketeer, or other similar entity, or persons who have ceased to be one of the above within the past 5 years.
    6. (6) Other persons unfit to apply in the judgment of the Company
  5. 5. The model of Mobile communication device, etc., shall be determined by the Company.
  6. 6. A Subscriber, etc., cannot apply for 5 or more devices at a time.
Article 6: Cancellation of application and cancellation fees
  1. 1. If a Subscriber, etc., indicates intention to cancel the rental contract to the Company prior to the receipt of the Mobile communication device, etc., that rental contract shall be considered cancelled.
  2. 2. The intention of cancellation pursuant to the previous paragraph shall be notified by the Subscriber, etc., to the Company by telephone, e-mail, or other methods.
  3. 3. If the intention of cancellation pursuant to paragraph 1 is notified within 2 days before the scheduled date of receipt of the mobile communication device, etc., the Company will charge for each device a cancellation fee of \2,000 (plus consumption taxes). Banking charges for the remittance of any refund amount, if any, shall be paid by the Subscriber, etc.
  4. 4. In the case that a Subscriber, etc. does not show the intention of cancellation by the specified scheduled date of receipt of the mobile communication device, etc., the Company will collect the usage charge, etc., calculated at the time of application.
Article 7: Changes in application
  1. 1. In case of changes concerning the delivery address, travel destination, travel period, or application details, etc., the Subscriber, etc., shall promptly indicate to the Company the intention to change the contract details. Banking charges for the remittance of any refund of Usage fees, etc., if any arises from the change, shall be paid by the Subscriber, etc.
  2. 2. No unused portion of the usage fees calculated at the time of application will be refunded by the Company if a Mobile communication device, etc., in use by a Subscriber, etc., is returned prior to the scheduled date.
Article 8: Contract unit, contract period
  1. 1. The time unit of a contract is one day based on Japan Standard Time.
  2. 2. A contract period shall continue from the first day to the last day of a contract. The first day and the last day of billing for daily Usage fees, etc., such as rental fees, etc., shall be the same as the first and last days of a contract.
  3. 3. The first day of Service shall be the day when a Subscriber, etc., takes receipt of the Mobile communication device, etc., at an airport, etc., or the day after delivery by courier service.
  4. 4. The last day of Service shall be the day when a Subscriber, etc., returns the Mobile communication device, etc., directly at an airport, etc., or the day preceding the shipping day by a courier service. However, in the case that a Subscriber, etc. returns by courier service on the day of return to the home country, that day shall be the last day of the contract. The day of shipping by courier shall be the day when the courier company receives the Mobile communication device, etc., from the Subscriber, etc., in Japan.
  5. 5. If a Subscriber, etc., who has taken out compensation insurance (Anshin-hosho insurance) extends the contract period, the Subscriber, etc., shall also pay the fees for the extended period of the Compensation insurance (Anshin-hosho insurance).
  6. 6. Mobile communication devices, etc., for use in Japan cannot be received and returned by courier service.
Article 9: Cancellation of the contract
  1. 1. If any of the cases set out in the following items applies to a Subscriber, etc., the Company can immediately cancel the contract without warning.
    1. (1) In cases corresponding to paragraph 4, article 5 [Application].
    2. (2) In cases corresponding to the matters stipulated in article 14 [Prohibited acts of Subscribers, etc.]
    3. (3) In case a Subscriber, etc., continues to use the Service 7 days after the scheduled return date of a Mobile communication device, etc., without contacting the Company.
    4. (4) In case a Subscriber, etc., fails to pay Usage fee, etc.
    5. (5) In case the credit status of a Subscriber, etc., has deteriorated or is on plausible grounds expected to deteriorate.
    6. (6) In case of other actions by a Subscriber, etc., that materially damage the trust relationship between the parties.
  2. 2. Subscribers, etc., shall agree that in cases pursuant to the previous paragraph the Company will without obtaining the approval of the Subscriber, etc., settle Usage fees, etc., using the credit card number presented by the Subscriber, etc., at the time of application.
Article 10: Payment method
  1. 1. Payments shall generally be made by credit card.
  2. 2. In case Usage fees, etc. are calculated in arrears, the Company will without obtaining the approval of the Subscriber, etc., use the payment information acquired at the time of application. Subscribers, etc., who have questions about the Usage fees, etc., shall contact the Company promptly upon receipt of the billing statement.
Article 11: Usage fees and other costs
  1. 1. Usage fees, etc. for the Service shall be separately stipulated on the website of the Company.
  2. 2. In the cases listed in the following items, Subscribers, etc., shall pay the following costs in addition to the Usage fees, etc. stipulated in the previous paragraph.
    1. (1) If a Mobile communication device, etc., has been lost, stolen, or damaged, the compensation amount stipulated by the Company (not applicable if the Subscriber, etc., has signed up for the Compensation insurance (Anshin-hosho insurance)).
    2. (2) With respect to item 3, paragraph 1 of article 9 [Cancellation of the contract], regardless of Compensation insurance (Anshin-hosho insurance) coverage, if a Subscriber, etc., has failed to return a Mobile communication device, etc., to the Company, the compensation amount stipulated by the Company.
    3. (3) If a Subscriber, etc., has due to the Subscriber, etc.'s circumstances failed to make a payment by the due date stipulated by the Company, a late fee of 14.6% per annum on the invoice amount for the period until the completion of payment.
  3. 3. In the following cases, a Subscriber, etc., shall in addition to the usage charges stipulated in paragraph 1 pay usage charges, etc., corresponding to the following costs.
    1. (1) In case of loss or theft of a mobile communication device, etc., if unauthorized usage by a third party has occurred, the telecommunication charges, etc., incurred by such usage (in cases where the Company is notified in accordance with the stipulations of article 20 [Loss, theft, or damage of communication devices, etc.] these provisions shall apply likewise to unauthorized use until the line is actually terminated).
    2. (2) The cost of communication in case of use in countries and regions not registered at the time of application.
    3. (3) The cost of communication, etc., incurred unnoticed by a Subscriber, etc., due to reasons such as failure to shut down an application of a Mobile communication device, etc., failure to key-lock a Mobile communication device, etc., or due to an automatic software update, etc.
    4. (4) The cost of communication, etc., when a Mobile communication device, etc., in use has received communication that is outside the scope anticipated by the Subscriber, etc.
    5. (5) The cost of communication from multiple lines when a Mobile communication device, etc., was used for calls with multiple participants such as telephone conferencing.
Article 12: No transfer of rights and duties
  1. A Subscriber, etc. shall not assign, transfer, or offer as collateral the rights and obligations arising in relation to an application for the Service.
Article 13: Duty of diligence
  1. A Subscriber, etc. shall exercise due care and diligence in the use of the Service.
Article 14: Prohibited acts of Subscribers, etc.
  1. Subscribers, etc. shall not engage in any of the following.
    1. (1) Criminal activity or activity likely to lead to criminal activity.
    2. (2) Acts in breach, or potentially in breach, of public order and morals or laws and ordinances.
    3. (3) With respect to Mobile communication devices, etc., disassemble, alter, repair, assign, lend, resell, change a Subscriber's name, or pledge or otherwise offer as collateral.
    4. (4) List or display numbers of Mobile communication devices, etc., in printed matter, etc., to be made public.
    5. (5) Remove the SIM from Mobile communication devices, etc., when this is not permitted by the Company.
    6. (6) Change the PIN number of a Mobile communication device, etc., whose PIN number was set by the Company.
    7. (7) Use Mobile communication devices, etc., in a manner other than prescribed by the Company or other than normal usage.
Article 15: Indemnification liability of Subscribers, etc.
  1. 1. Subscribers, etc., who in connection with the use of the Service are at fault in causing damages to the Company shall be liable to indemnify such damages.
  2. 2. Subscribers, etc., who in connection with the use of the Service cause damages to a third party or become party to a dispute with a third party, shall resolve the matter at their liability and cost and without causing a liability to arise to the Company.
Article 16: Limitation of indemnity liability of the Company
  1. If the Company is at fault in causing damages to a Subscriber, etc., the Company shall within the range of the usage fees of the Service be liable to indemnify direct and normal damages. The Company shall not be liable to indemnify special damages such as lost profits irrespective of foreseeability.
Article 17: Scope of liability of the Company for connection problems
  1. 1. For the purposes of the Service, the scope of liability of the Company for connection problems of Mobile communication devices, etc., ("Connection Problems") shall be limited to problems originating from a fault of the Mobile communication devices, etc., provided by the Company. The Company shall not be liable for connection problems that originate from any of the circumstances listed in the items below.
    1. (1) Connection Problems originating from the handling or use of devices by Subscribers, etc.
    2. (2) Connection Problems originating from specifications, operation handling, set-up, or compatibility, etc., of devices, etc., owned by Subscribers, etc.
    3. (3) Connection Problems originating from circumstances at a telecommunication carrier, service provider, or application provider, etc.
    4. (4) Connection Problems originating from the surrounding terrain, obstruction by buildings, radar, or radio waves from electric home appliances when Subscribers, etc., use Mobile communication devices, etc.
    5. (5) Connection Problems originating from force majeure such as natural disaster, etc.
    6. (6) Connection Problems originating from other causes outside the responsibility of the Company.
  2. 2. In case of Connection Problems other than listed in the previous paragraph the Company shall not be liable if a Subscriber, etc., has failed to perform troubleshooting procedures in accordance with the operating manual or has failed to contact the support center of the Company.
Article 18: Policy for the fair usage of data communication
  1. Subscribers, etc., shall agree to the following matters.
    1. (1) In the interest of network quality maintenance and fair usage of bandwidth, when it is found that over short periods of time large volumes of data communication have been transmitted at telecom companies in Japan or abroad, the Company can without prior notice restrict the data communication volume on the affected line. Internet access may be lost or the communication speed may decrease as a consequence.
    2. (2) Restrictions of the use of Mobile communication devices, etc., due to reasons pursuant to the previous paragraph shall not give rise to any liability of the Company and shall have no bearing on the payment of usage fees by Subscribers, etc.
Article 19: Agreed matters relating to suspension of usage
  1. In any of the following cases, the Company can terminate or temporarily suspend the use of the Service with no corresponding reduction in Usage fees, etc., payable by Subscribers, etc.
    1. (1) In cases corresponding to article 9 [Cancellation].
    2. (2) In cases corresponding to article 14 [Prohibited acts of Subscribers, etc.].
    3. (3) In other unavoidable cases due to technical reasons or related to the execution of the operations of the Company.
Article 20: Loss, theft, or damage, etc., of communication devices, etc.
  1. 1. In case Mobile communication devices, etc., are lost, stolen, or damaged, Subscribers, etc., shall pay the indemnification amounts prescribed by the Company.
  2. 2. In case Mobile communication devices, etc., are lost, stolen, or damaged, Subscribers, etc., shall promptly notify the Company.
  3. 3. In case of loss or theft pursuant to the previous paragraph, the Company shall upon notification from the Subscriber, etc., promptly request the telecom company to suspend the affected telecommunications line.
  4. 4. If in a case pursuant to the previous paragraph the affected Mobile communication device, etc., was prior to the suspension of the telecommunications line wrongfully used by a third party, the Subscriber, etc., shall pay Usage fees, etc., corresponding to the cost of communication incurred by such use.
Article 21: Compensation insurance (Anshin-hosho insurance)
  1. Subscribers, etc., shall agree to the following matters.
    1. (1) Compensation insurance (Anshin-hosho insurance) cannot be obtained or cancelled after a Subscriber, etc., has taken receipt of the Mobile communication device, etc.
    2. (2) Compensation insurance (Anshin-hosho insurance) shall guarantee all compensation amounts related to loss, theft, and damage of Mobile communication devices, etc. Excluded shall be the cost of communication accrued until the suspension of the affected telecommunication line and lost profits of Subscribers, etc., due to loss, theft, and damage of Mobile communication devices, etc.
    3. (3) In case of loss or theft of a Mobile communication device, etc., when compensation insurance coverage has been obtained, the Subscriber, etc., shall submit to the Company written evidence of the theft such as a theft report certificate issued by a local police office or an equivalent document.
Article 22: Other matters to be agreed by Subscribers, etc.
  1. Subscribers, etc., shall agree to the following matters which shall be outside the liability of the Company.
    1. (1) Subscribers, etc., who in connection with the Service use Subscribers’ devices, etc., for data roaming may incur additional charges from the telecom companies whose service they are using.
    2. (2) In cases where Subscribers, etc., use Subscribers’ devices, etc., in connection with the use of the Service, the Company offers no warranty for operations that depend on the specifications, etc., of the subject devices nor for the fitness for the intended purpose.
    3. (3) Mobile communication devices, etc., may fail to be delivered to Subscribers, etc., by the scheduled delivery date due to delays at courier companies.
Article 23: Governing law and jurisdiction
  1. The Terms shall be governed by the laws of Japan. In case of dispute arising in connection with these Terms and contracts, the Tokyo District Court shall be the agreed court of exclusive jurisdiction in the first instance.
  1. Additional clause
    Revised and enforced on September 13, 2017.

TAbout Telecom Square

Telecom Square is a global mobile solutions company specialising in mobile terminal rental. With 25 years of experience, we provide services to more than 500,000 users per year. We have counters at Japan’s major airports and operate a dedicated call centre system to ensure peace of mind even when problems occur. In addition to WiFi router rental, we offer a strong lineup of backup services for travellers, including SIM card sales and mobile phone rental.

  • Prepaid SIM
  • Smartphone
  • PinnAR

Wi-Ho!® is a registered trademark of Telecom Square, Inc.

MENU
×close