Pickup wherever you arrive in Japan,
We look forward to seeing you at your nearest airport counter.
- Wi-Ho!® products can be easily picked up and returned at the airport.
- Telecom Square operates mobile counters staffed by our own employees at all major airports in Japan.
At our airport counters, dedicated staff respond to your rental needs, so even first-time customers can use our services worry-free.
- Easy pickup and return, with no waiting time!
- You need not go through tiresome procedures at our airport counters. You can pick up the products without delay.
Simply drop the products in the return box located at each airport counter to complete the return procedure. Feel free to use the return box whenever the airport is crowded and you are running out of time.
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Arrival
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Pickup
Enjoy your trip.
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Return
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Departure
- *When picking up your order, please present to our staff your order confirmation and passport so we can verify your identity.
- *Please make sure that you do not mistakenly include personal property when returning the products. We keep our customers’ belongings only for a period of one month. Belongings not claimed after such period will be discarded if we do not receive contact from the owner. Kindly note that we cannot be held liable for damages or disposal of a customer’s unclaimed personal property.
Check which airport counter best suits your travel plans for pickup and return.
New Chitose Airport (International Terminal)
- Place
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2 Fl. Arrival Lobby Mobile Center New Chitose Airport
Located on the second floor of the International Terminal, just beside the International Arrivals gate. - Business Hours
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8:00 - 20:00 (Japan Time)
- Services (Click for details)
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Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.
New Chitose Airport International Terminal
- Place:2 Fl. Arrival Lobby Mobile Center New Chitose Airport
- Business Hours:8:00 - 20:00 (Japan Time)
Narita International Airport (Terminal 1)
- Place
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1 Fl. Arrival Lobby
Located on the first floor of the center building, left end near the north wing. It is in the middle of north and south wing, in front of the escalator. - Business Hours
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7:30 - 21:00 (Japan Time)
- Services (Click for details)
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Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.Payment at counters
It's possible to pay at our counters with your credit card (except for some types of rental products).
We accept credit card payment only.
Narita International Airport Terminal 1
- Place:1 Fl. Arrival Lobby
- Business Hours:7:30 - 21:00 (Japan Time)
Narita International Airport (Terminal 2)
- Place
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1 Fl. Arrival Lobby
Located about the center of the first floor arrival lobby, before the going-down-escalator. It is next to the tourist Information Center. - Business Hours
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7:30 - 21:00 (Japan Time)
- Services (Click for details)
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Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.Payment at counters
It's possible to pay at our counters with your credit card (except for some types of rental products).
We accept credit card payment only.
Narita International Airport Terminal 2
- Place:1 Fl. Arrival Lobby
- Business Hours:7:30 - 21:00 (Japan Time)
Narita International Airport (Terminal 3)
- Place
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Main Building 2 Fl. Mobile Center Narita Terminal 3
Keep going to your right out of Arrival Lobby of Terminal 3, and you'll find our counter next to the exchange office. - Business Hours
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6:00 - 21:00 (Japan Time)
- Services (Click for details)
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Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.Payment at counters
It's possible to pay at our counters with your credit card (except for some types of rental products).
We accept credit card payment only.
Narita International Airport Terminal 3
- Place:Main Building 2 Fl. Mobile Center Narita Terminal 3
- Business Hours:6:00 - 21:00 (Japan Time)
Haneda Airport (Tokyo International Airport)
- Place
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2 Fl. Arrival Lobby Mobile Center Haneda
It is located in front of domestic transit check-in counter. - Business Hours
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6:00 - 23:00 (Japan Time)
- Services (Click for details)
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Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.Payment at counters
It's possible to pay at our counters with your credit card (except for some types of rental products).
We accept credit card payment only.
Haneda Airport Tokyo International Airport
- Place:2 Fl. Arrival Lobby Mobile Center Haneda
- Business Hours:6:00 - 23:00 (Japan Time)
Chubu Centrair International Airport (Nagoya)
- Place
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2 Fl. Access Plaza Mobile Center Chubu Centrair
Located at the Access Plaza on the second floor. It is convenient for going to departure and arrival lobbies. It is the third one of the stores at the left side of ticket gate. - Business Hours
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10:00 - 22:00 (Japan Time)
- Services (Click for details)
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Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.Payment at counters
It's possible to pay at our counters with your credit card (except for some types of rental products).
We accept credit card payment only.
Chubu Centrair International Airport Nagoya
- Place:2 Fl. Access Plaza Mobile Center Chubu Centrair
- Business Hours:10:00 - 22:00 (Japan Time)
Kansai International Airport (Terminal 1) (Osaka)
- Place
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1 Fl. Arrival Lobby Mobile Center Kansai Airport -Central-
Located at the back of the information counter on the center of the first floor arrival lobby. - Business Hours
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7:00 - 21:00 (Japan Time)
- Services (Click for details)
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Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.
Kansai International Airport Terminal 1
- Place:1 Fl. Arrival Lobby Mobile Center Kansai Airport -Central-
- Business Hours:7:00 - 21:00 (Japan Time)
Fukuoka Airport (International Terminal)
- Place
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1 Fl. Arrival Lobby
Located on the first floor of the International Terminal, in front of the departure gate. It is also convenient when you depart, as it is on the way to departure gate. - Business Hours
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8:00 - 21:30 (Japan Time)
- Services (Click for details)
-
Same day application
Customers without reservation can also apply for and receive the device at counters.
Please give yourselves a little extra time because application takes about 15 minutes.Return Box
In a hurry? Return your device in the Return Box. A Return Box is available for 24hours (except some counters). Payment will be settled later.Payment at counters
It's possible to pay at our counters with your credit card (except for some types of rental products).
We accept credit card payment only.
Fukuoka Airport International Terminal
- Place:1 Fl. Arrival Lobby
- Business Hours:8:00 - 21:30 (Japan Time)
TAbout Telecom Square
Telecom Square is a global mobile solutions company specialising in mobile terminal rental. With 25 years of experience, we provide services to more than 500,000 users per year. We have counters at Japan’s major airports and operate a dedicated call centre system to ensure peace of mind even when problems occur. In addition to WiFi router rental, we offer a strong lineup of backup services for travellers, including SIM card sales and mobile phone rental.
Wi-Ho!® is a registered trademark of Telecom Square, Inc.